Jeff's Connected Corner

Windows Server System news and real-world info

Xbox 360 - 3 Years of Support for $53 USD

I finally took the plunge and got an Xbox 360 back in October of 2006.  I'm not a heavy gamer, but really enjoy the system when I can find time to play.  Anyway, one of the first things I did was pony up for the 2 year extended warranty ($50 USD plus tax).  I just wasn't comfortable with the risk of losing a $400 system after the standard 90-day warranty expired.

Fast forward to today.  In all the excitement and press about Microsoft's new 1-year Xbox hardware support policy, no one seems to have reported on the fate of the previous program.  Not being one to sit around and wonder, I called Microsoft Xbox support over lunch today and found out.  After about 10 minutes on the phone with Xbox Support... I had my answer: Anyone who purchased a 2-year extended warranty will receive the full benefit of that program.  In other words, my 2 years won't start ticking away until October, 2007... meaning I'm protected from any Xbox 360-related repairs until November of 2009.

There isn't anything official on xbox.com regarding this point yet... so you'll just have to trust me for now (see update below).  However, the rep said we should see something posted in the near future.  My guess is that it will appear on the Xbox 'Press' page at http://www.xbox.com/en-US/press/

UPDATE: I received some snail mail today from the Xbox warranty group.  The updated expiration date for my 2-year support contract is now January 2009.  So, not only did they reset my 2-year warranty to start after the free 1-year warranty ends (as reported above)... they also gave me 3 extra months as well.  Thanks guys!

Cheers, and happy gaming!

Only published comments... Jan 04 2007, 01:54 PM by Jeff
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Comments

 

fjalar said:

you only get 90 days of warranty in the us?  in sweden we always get 365 days on everything..    the law says 6 months (3 years or more if you can prove that it wasnt your fault.), but we always get 12 months from the stores

have fun!

January 5, 2007 12:31 PM
 

Jeff said:

fjalar: Yep, in the US we call this 'buyer beware'. ;)  However, a lot of credit card companies offer automatic warranties on equipment purchased using credit... and some US states mandate specific warranty terms.  But nothing I've heard of comes close to your 365 day guarantee.  Thanks for posting.

January 5, 2007 1:02 PM
 

Sylence said:

So, from the update you gave, it doesn't look they even adjusted your plan (unless you meant Jan 2010 not 2009).

May 8, 2007 4:04 PM
 

Jeff said:

Sylence (any relationship to Sylar):  Good point... and my mistake.  I should have said 2010.  However, in the time since this post I received another warranty certificate that shows my expiration date at October, 2009.  So I didn't get the 3 month 'bonus' after all. :(  Oh well, thanks for catching my error.

--Jeff

May 9, 2007 8:13 AM

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About Jeff

Jeff Centimano is a Windows Server MVP based in Fairway, KS (USA). In addition to blogging and freelance technical writing for Microsoft, Jeff leads the KC-MEC User Group (kcmec.org) and assists with various site duties here at WindowsConnected.com. Jeff has been in the IT industry since 1994 and is currently a Solutions Architect at EMC Global Services.
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