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Problem Booting Your Zune 30G? - UPDATED: With Fix!

You're not alone. Microsoft is aware of the issue and they are working to fix it. Zune service status from their website:

Customers with 30gb Zune devices may experience issues when booting their Zune hardware.  We’re aware of the problem and are working to correct it.  Sorry for the inconvenience, and thanks for your patience!

I'll post an update when one becomes available.

UPDATE: Instructions from Microsoft on a fix:

My Zune 30 is frozen on the boot screen, now what do I do?

You will need to reboot your device after noon GMT on Jan 1, 2009.

Please unplug your Zune (no AC or USB cables).

Because your Zune is frozen your device battery will begin draining, this is good.

The battery will eventually be fully depleted and the screen will go black.

After noon GMT on January 1 (that's 7 a.m. Eastern or 4 a.m. Pacific time) connect your AC power or USB cable such that the battery can begin charging again.

Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?

Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.

If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue.  If this happens, see above.

The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?

Your DRM content will most likely not be affected by this issue.  However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?

This is not a good idea and we do not recommend opening your device up yourself.  However, if you already did it…

If you have DRM content on your device, your DRM store is now out of sync with your secure clock. 

You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.

Alternatively you can format your device and resync the content.

Told you I wouldn't recommend removing the battery :) Hopefully this will get everyone back up and working.

Only published comments... Dec 31 2008, 06:23 PM by Aubrey
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Comments

 

Brian said:

I am a huge Zune fan and defender. While I am glad it just wasn't mine that died, I am very concerned about this. Very interesting....

December 31, 2008 11:56 AM
 

Matt Freestone said:

Amen, I just heard this because someone text messaged me and asked if mine was dead.  Since I've been using my 80G (which is still fine) I went and grabbed my wife's 30G zune (she got my old one) and sure enough, it's stuck on the 'Zune' boot screen with the progress bar full.  Is that the lockup everyone else is getting as well?  I too love Zune, so hopefully this gets fixed quick, otherwise it will be a huge set back, similar to the Xbox 360 (which I also love) RRD.

December 31, 2008 1:18 PM
 

Aubrey said:

That's it exactly. Must be some kind of Y2K9 issue. I have heard that some people are fixing it by taking it apart, removing the battery, then putting it all back together, but I wouldn't recommend that.

December 31, 2008 1:35 PM
 

nlinus said:

Official response from MS: Wait until tomorrow.  forums.zune.net/.../ShowPost.aspx

December 31, 2008 4:09 PM
 

Mai Hai Dang said:

It pass midnight now, and everything just the same. I don't know why, anyone can help ?

December 31, 2008 8:49 PM
 

Aubrey said:

The fix says after noon GMT on January 1st, which is 7:00AM Eastern Time. That time will be in about eight hours from now, you'll have to wait a bit longer, sorry.

December 31, 2008 9:01 PM
 

Mai Hai Dang said:

Hi Aubrey,

the Zune is working now like you said. Thank you so much

January 1, 2009 3:59 AM
 

Matt Freestone said:

Yep, I just let my wife's Zune 30 battery die and booted it up yesterday afternoon.  It works perfectly again.  I expect Microsoft will issue some points to everyone to compensate for this blunder.

January 2, 2009 12:02 PM
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